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About store
- About Specified Commercial Transactions Law
- About payment method
- Regarding delivery
- Return / Cancel
- Products · others
| company name | AKANE AGENCY.co.Ltd. |
|---|---|
| Service e-mail address | support@watch-heroes.com |
| Officer responsible | Tomokazu Hasegawa |
| Street address |
101-0025
|
| Payment Method | When the use area is in Japan · Credit card transaction · COD ·Bank transfer · PayPal (overseas only) · AliPay · UnionPay When the use area is other than Japan · Various credit cards · PayPal · AliPay · UnionPay |
| Due date for payment | ◆ Estimated: within 3 business days from order * Payment deadline differs according to payment method, so please be careful. About issue of receipt We do not issue receipts at our shop. Please acknowledge that we will consider the transfer statement as a receipt. |
| Required fee other than item price | - |
| Delivery time of goods | ○ When the delivery destination is in Japan It conform to the regulations of each shop ○ If the delivery destination is other than Japan Set for each country / region (within 6 to 12 days after order) Depending on the region, the delivery date may be around. I think that you can acknowledge it beforehand. |
| Return exchange | ○ When the delivery destination is in Japan In the case where the delivery destination of the order item is in Japan, it conform to the regulations of each shop. ○ If the delivery destination is other than Japan All items ordered by WATCH HEROES have a seal. We will accept returns if the seal is the same as when it was shipped. However, since the return period is two weeks since the item arrives, please contact us as soon as possible. * 1 When shipping to overseas, we confirm the item and ship it after shooting the picture. Please note that we may not accept returns if we determine that all products returned are not in their original packing status (item status, document, warranty card, manual, accessories etc.). ※ 2 About the seal that comes with the product Seals are attached to the wristwatch. When the seal is peeled off from the product, the letter appears as "opened" in Japanese on the seal surface. Returned goods can not be accepted if this character is seen even a little. Also, in the unlikely event that a defective item or a product different from the order arrives, we have established a return warranty period for one week since the customer received the item. Please refer to the below for returns conditions and conditions. · All items are not accepted unless they are all original packing status (product status, document, warranty card, manual, accessories etc.). It is not accepted even if all packages have Stain or damage. · Earring, jewelry, lingerie, underwear, beauty goods etc touching direct skin products are unused items, consider sanitary aspects, we refuse returned or exchanged. · Return items can not be accepted unless it is the same as the item status shown on request or reflected in the picture. Even if we decide not to comply with the necessary items here, returned goods will not be accepted. First of all, WATCH HEROES will reconfirm all returns. In the case of new goods, you may be able to exchange with the same model, design one, but in the case of second-hand goods it will be one point so it can not be exchanged. When shipping costs occur, we will refund shipping fee. |
| Bank name | a |
|---|
| Shipping method | ○ When the delivery destination is in Japan It conform to the regulations of each shop ○ If the delivery destination is other than Japan The shipping fee is free. |
|---|---|
| Shipping company |
FedEx DHL International parcel EMS Yamato Transport Sagawa Kyubin |
| Shipping cost | ○ When the delivery destination is in Japan It conform to the regulations of each shop ○ If the delivery destination is other than Japan The shipping fee is free. |
| From order to delivery | ○ When the delivery destination is in Japan It conform to the regulations of each shop ○ If the delivery destination is other than Japan Within 6 to 12 days after ordering |
| About return | ○ When the delivery destination is in Japan In the case where the delivery destination of the order item is in Japan, it conform to the regulations of each shop. ○ If the delivery destination is other than Japan All items ordered by WATCH HEROES have a seal. We will accept returns if the seal is the same as when it was shipped. However, since the return period is two weeks since the item arrives, please contact us as soon as possible. * 1 When shipping to overseas, we confirm the item and ship it after shooting the picture. Please note that we may not accept returns if we determine that all products returned are not in their original packing status (item status, document, warranty card, manual, accessories etc.). ※ 2 About the seal that comes with the product Seals are attached to the wristwatch. When the seal is peeled off from the product, the letter appears as "opened" in Japanese on the seal surface. Returned goods can not be accepted if this character is seen even a little. Also, in the unlikely event that a defective item or a product different from the order arrives, we have established a return warranty period for one week since the customer received the item. Please refer to the below for returns conditions and conditions. · All items are not accepted unless they are all original packing status (product status, document, warranty card, manual, accessories etc.). It is not accepted even if all packages have Stain or damage. · Earring, jewelry, lingerie, underwear, beauty goods etc touching direct skin products are unused items, consider sanitary aspects, we refuse returned or exchanged. · Return items can not be accepted unless it is the same as the item status shown on request or reflected in the picture. Even if we decide not to comply with the necessary items here, returned goods will not be accepted. First of all, WATCH HEROES will reconfirm all returns. In the case of new goods, you may be able to exchange with the same model, design one, but in the case of second-hand goods it will be one point so it can not be exchanged. When shipping costs occur, we will refund shipping fee. |
|---|---|
| About cancellation | ○ When the delivery destination is in Japan It conform to the regulations of each shop ○ If the delivery destination is other than Japan You can not cancel the contents you ordered once. Please note in advance. |
| About items | It may be somewhat different from the imagination of the image on the product page and the size and color in the real thing. Moreover, although there is a possibility that there are small scratches etc. not shown in the USED article, I think that you can acknowledge it beforehand. |
|---|---|
| Other | The item of this mall is also sold at the shop, and basically it is USED item of 1 point. We adjust the stock as occasionally, but some error may occur in the time to reflect, If by any chance sold out, we are sorry really, thank you kindly acknowledge |
