| Street address |
101-0025
2-1-13 Higasiuenosenta- Bld.3FF, Higashiueno, Taito-ku, Tokyo, 110-0015, Japan
|
| Return exchange |
○ When the delivery destination is in Japan
In the case where the delivery destination of the order item is in Japan, it conform to the regulations of each shop.
○ When the delivery destination is other than Japan
All items ordered with WATCH HEROES have a seal.
We will accept returns if the seal is the same as when it was shipped.
However, since the returning period is two weeks since the item arrived, please contact us as soon as possible.
* 1 When sending to overseas, we confirm the item and ship it after shooting the picture. Please understand that we may not accept returns if we determine that all products returned are not in their original packing status (item status, document, warranty card, manual, accessories etc.).
※ 2 About the seal that comes with the product
Seals are attached to the wristwatch. When the seal is peeled off from the product, the letter appears as "opened" in Japanese on the seal surface. We can not accept returns if this character is seen even a bit.
Also, in the unlikely event that a defective product or an item different from the order arrives, we have established a return warranty period for one week since the customer received the item. Please refer to the below for returned goods conditions and conditions.
· All items are not accepted unless they are all original packing status (product status, document, warranty card, manual, accessory etc.). Even if all packages have Stain or damage, it will not be accepted.
· Earring, jewelry, lingerie, underwear, beauty goods etc touching direct skin products are unused items consider hygiene, we refuse return / exchange.
· Returned items can not be accepted unless they are the same as the item status shown on request or reflected in the photo. Even if we decide not to comply with these essential items, returned goods will not be accepted.
First of all, WATCH HEROES will reconfirm all returns.
In the case of new goods, it may be possible to exchange with the same model, design one, but in the case of second-hand goods it will be one point so it can not be exchanged.
When shipping costs occur, we will refund shipping fee. |
