Convenient shipping to your door on all products.

About WATCH HEROES

  • WATCH HEROES is ...

    Opened in January 2017 as the official site of the magazine "Otokono watch HEROES"! .
    In order to deliver products of "Used in Japan" to customers who love watches around the world, it was born as a worldwide shopping site.


  • Japanese watch specialist stores gather!

    At WATCH HEROES, you will find shops that are popular in Japan.
    Our staff carefully selects and opens stores so that customers can shop with confidence.
    There will be more stores in the future, so stay tuned!


  • We do not sell fakes so that customers can buy with confidence.

    In WATCH HEROES, the following criteria are established to limit the number of stores, so that shops dealing with fakes will not open. In addition, we check that there are no fakes even after opening a store.


  • === Store opening criteria ===

    ○We are limited to shops that have been selling watches for over a year.
    ○We check the location of the actual store or operating company.
    ○We have confirmed the existence of antique market owner permit.
    ○We have signed a contract with a document stating that we will not handle fakes.


  • === Management is going to the store after opening a store ===

    ○Our adviser visits the store regularly. Support for product exhibition, We are following to satisfy our customers.
    ○We check whether there is a problem in the image or information of the product being exhibited.


  • We have introduced a system that can only be purchased by someone other than you as a fraudulent credit card fraudulent use response.

    We can not order by card through credit card security function (3D secure) on our site (However, you can purchase the credit card that each credit card company made before introducing 3D Secure).
    VISA, JCB and MasterCard have a security function called "3D Secure". This function is a mechanism to prevent unauthorized persons from using the card by setting a password known only to the person.

    You may not know, but when you issue a credit card, you need to set it by yourself. Depending on the time of issuance, it is likely that cards issued in recent years have 3D Secure installed.

    Our site, which deals with expensive watches, uses a system that prevents unauthorized purchases, so you can choose to pay with a credit card with confidence.

    Please see the following page for details on "3D Secure".
    http://www.econtext.jp/service/settlement/creditcard/3dsecure


  • Services provided to overseas customers

    1. 1. It has its own translation function. We support 60 languages, so you can search for products in the language you are used to.

    2. 2. The product price is the sum of "product price + shipping fee / shipping insurance fee".
      WATCH HEROES will not be charged over the price shown.
      ※However, tariffs generated by the shipping country are not included. A separate tariff is required.

    3. 3. In addition to credit cards, it supports PayPal, UnionPay, ALIPAY, and various other payment methods.

    4. 4. We will ship the purchased product after checking the product information for differences.
      In the unlikely event that the product content is found to be false, we will suspend shipping to you and provide a refund.

    5. 5. Each store can not handle overseas customers.
      However, since there is a translation staff at WATCH HEROES, WATCH HEROES will answer any questions or concerns regarding the product. Please contact us by email or contact below.

    Contact Us