Convenient shipping to your door on all products.

Frequently Asked Questions

About member registration

Q, mail address, forgot password

A、・I forgot my email address
    check past orders . We can not display past order history of guest members, so please be sure to refrain from order ID issued at the time of order completion.
     ・When a defective item or a product different from the order arrives, we have set as a return warranty period for one week since the customer received the item. Please refer to the below for returns conditions and conditions.



Q、I do not receive my password change email

A、Mail reception may be blocked depending on your terminal and mail settings etc.
     Also, it may be sorted into spam folder so please check the reception setting.

    ・Regarding order from PC
    Depending on the mail service being used, it may be set to automatically move incoming mail to "junk mail folder".
    Please check the settings of your mail service.
    For details of the setting method, please contact the provider and other e-mail service provider that you are using.

    ・Regarding order from mobile phone
    Such as "Do not receive e-mail from PC", "Receive only e-mail from specified address", etc. of mobile phones being used,
    Reception limit may be applied.『@watch-heroes.com』Please change the setting so that you can receive mail from.



Q、Register / change / delete member information

A、・Change of member information and deletion of registration can be set within My page.
       ※If you are logged in, you can correct the information from the link below.
   ・To change your membership registration, please click HELP page , about point.
     ・Items are not accepted unless they are all original packing conditions (product state, document, warranty card, manual, accessory etc.). It is not accepted even if all packages have Stain or damage.



Q、When registering members again

A、If you registered as a member in the past, you can not transfer information, such as point migration, when registering again using a different address.
   Please acknowledge it and proceed to member registration again.

Shopping

Q、I would like to purchase multiple items together

A、If you place an order within the same shop, you can put more than one item in the shopping basket and collectively pay it.
   However, in case of shopping with different shops (products of A shop, products of B shop etc), we can not pay collectively.



Q、I want to check past orders

A、Earring, jewelry, lingerie, underwear, beauty items etc touching the direct skin products are considered unused items sanitary aspects, we refuse returned or exchanged.



Q、I do not receive confirmation e-mail after ordering

A、Mail reception may be blocked depending on your terminal and mail settings etc.
   Also, it may be sorted into spam folder so please check the reception setting.


    ・Regarding order from PC
    Depending on the mail service being used, it may be set to automatically move incoming mail to "junk mail folder".
    Please check the settings of your mail service.     For details of the setting method, please contact the provider and other e-mail service provider that you are using.


    ・Regarding order from mobile phone
    Such as "Do not receive e-mail from PC", "Receive only e-mail from specified address", etc. of mobile phones being used,
    Reception limit may be applied.『@watch-heroes.com』Please change the setting so that you can receive mail from.



Q、About return

A、・In watch watch HEROES, inventory management is done individually for each shop.
       ・Items are not accepted unless they are all original packing conditions (product state, document, warranty card, manual, accessory etc.). It is not accepted even if all packages have Stain or damage.
   ・Earring, jewelry, lingerie, underwear, beauty items etc touching the direct skin products are considered unused items sanitary aspects, we refuse returned or exchanged.
     ・Returned item can not be accepted unless it is the same as the item status shown on request or reflected in the photo. Even if we decide not to comply with the necessary items here, returned goods will not be accepted.
     First of all, I will reconfirm the watch HEROES for all returned goods.
     In the case of a new item, it may be exchanged for the same model, design one, but in the case of second-hand goods it will be one point so it can not be exchanged.
     When shipping costs occur, we will refund shipping fee.



Q、About cancellation

A、In Japan, it will be in accordance with the rules for each shop.
   In the case of overseas, contents you ordered can not be canceled. Please note in advance.



Q、About payment method

A、For domestic shopping at the mall, you can choose a payment method with credit card payment, bank transfer, cash on delivery.
   In overseas, you can choose payment method by credit settlement, bank transfer.



Q、I want to send it as a present

A、In the wrapping service compatible store, you can choose the type of wrapping etc., specify the destination and send it.
   Also, if you can not choose according to the store, there are items outside the wrapping subject.
     For details, please contact each store.



Q、Canceled unilaterally because of "out of stock"

A、In watch watch HEROES, inventory management is done individually for each shop.
   There may be difficulties in delivering the item due to reasons such as no stock at the shop. Please note.

About points

A、Please see HELP page , about point.