Convenient shipping to your door on all products.

Frequently Asked Questions

About member registration

Q, I forgot my e-mail address and password

A、・If you forgot your email address
    HELP page for points.
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    ・About ordering from PC
    
    
    

    ・Regarding orders from mobile phones
    
    『@watch-heroes.com』



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Q、In the case of performing member registration again

A、
   

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Q、I want to check past orders

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Q、I do not receive a confirmation email after ordering

A、
   


    ・About ordering from PC
    
         


    ・Regarding orders from mobile phones
    
    There may be reception restrictions.『@watch-heroes.com』



Q、About returned goods

A、・
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     If it is a new product, it may be possible to replace it with the same model or design, but it can not be replaced because it is a single point of second-hand products.
     If shipping costs occur, we will refund the shipping cost.



Q、About cancellation

A、In Japan, it will follow the rules of each shop.
   In the case of overseas, you can not cancel the contents you ordered once. Please accept in advance.



Q、About payment method

A、In Japan, you can choose the payment method by credit card, bank transfer, cash on delivery for shopping at our mall.
   Overseas, you can choose the payment method by credit card payment or bank transfer.



Q、I want to send it as a present

A、
   
     



Q、Unilaterally canceled because of "out of stock"

A、
   There are times when delivery of the product is difficult due to reasons such as lack of stock in the shop. Please note.

About points

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