Convenient shipping to your door on all products.

Frequently Asked Questions

About member registration

Q, I forgot my e-mail address and password

A、・If you forgot your email address
    Inquiry pagePlease contact us.
     ・If you forgot your password
"If you forgot your passwordHereFrom ", when you registered
Please enter your email address and phone number and reset your password.



Q、I can not receive a password change email

A、Mail reception may be blocked due to your device or mail settings.
     In addition, there are also cases where it is distributed to the spam mail folder, so please check the reception settings.

    ・About ordering from PC
    Depending on the e-mail service being used, you may be set to automatically move incoming e-mails to the "Junk mail folder".
    Please check your email service settings.
    Please check with your email service provider for details on how to set up.

    ・Regarding orders from mobile phones
    The settings of the mobile phone being used are "Do not receive mail from PC", "Only receive mail from the designated address", etc.
    There may be reception restrictions.『@watch-heroes.com』Please change your settings so that you can receive emails from.



Q、Registration / change / deletion of member information

A、・Change of member information, deletion of registration can be set in My Page.
       ※If you are logged in, you can correct the information from the link below.
   ・Change of member registrationHerePlease click on the.
     ・Deletion of member information (withdrawal)HerePlease click on the.



Q、In the case of performing member registration again

A、If you have been registered as a member in the past and register again using another address, you can not transfer information, such as transferring points.
   After accepting, please proceed to the member registration again.

Shopping

Q、I want to buy multiple products together

A、If you place an order within the same shop, you can place multiple items in your shopping basket and pay them together.
   However, if you are shopping in different shops (such as A shop products and B shop products), you can not pay in bulk.



Q、I want to check past orders

A、This watch is for HEROES members only.Confirm past orderscan. As you can not refer to the past order history of the guest member, please be sure to refrain from the order ID issued when the order is completed.



Q、I do not receive a confirmation email after ordering

A、Mail reception may be blocked due to your device or mail settings.
   In addition, there are also cases where it is distributed to the spam mail folder, so please check the reception settings.


    ・About ordering from PC
    Depending on the e-mail service being used, you may be set to automatically move incoming e-mails to the "Junk mail folder".
    Please check your email service settings.     Please check with your email service provider for details on how to set up.


    ・Regarding orders from mobile phones
    The settings of the mobile phone being used are "Do not receive mail from PC", "Only receive mail from the designated address", etc.
    There may be reception restrictions.『@watch-heroes.com』Please change your settings so that you can receive emails from.



Q、About returned goods

A、・If you receive a defective product or a product that is different from the order, we have set up a week for the return guarantee period after the customer receives the product. For return conditions and conditions, please refer to the following.
       ・All items are not accepted unless they are in the original packing condition (article status, documents, warranty card, manual, accessories, etc.). Even if all packages have stains or damage, they can not be accepted.
   ・Products that directly touch the skin, such as earrings, jewelry, lingerie and underwear, beauty products, etc. are unused items in consideration of hygiene and we do not accept returns or exchanges.
     ・Return items can not be accepted upon request unless they are identical to the description or item status shown in the photo. If you decide not to comply with this required item, your return will not be accepted.
     First of all returns will be reconfirmed by this grandfather HEROES.
     In the case of a new product, it may be possible to replace it with the same model and design, but in the case of a second-hand product it can not be replaced as it will be a single point.
     If shipping costs occur, we will refund the shipping cost.



Q、About cancellation

A、In Japan, it will follow the rules of each shop.
   In the case of overseas, you can not cancel the contents you ordered once. Please accept in advance.



Q、About payment method

A、In Japan, you can choose credit card payment, bank transfer, cash on delivery payment method for shopping at this mall.
   Overseas, you can choose the payment method by credit card payment or bank transfer.



Q、I want to send it as a present

A、In stores that support wrapping services, you can select the type of wrapping, etc., and specify the destination and send it.
   In addition, if you can not choose by the store, there is also a product that is not eligible for wrapping.
     Specifically, please refer to each store.



Q、Unilaterally canceled because of "out of stock"

A、In the grandchild watch HEROES, inventory management is performed individually for each shop.
   There are times when delivery of the product is difficult due to reasons such as lack of stock in the shop. Please note.

About point

A、HELP page, Please see the point.