Convenient shipping to your door on all products.

Frequently Asked Questions

About member registration

I forgot Q, email address, password

A、・I forget my email address
    Contact page please contact us from.
     ・If you forget your password
"I Forgot your password here than", whats your input at the time of your registration
Please enter your e-mail address and phone number and reset your password.



Q、I do not receive my password change email

A、Mail reception may be blocked depending on the settings of your terminal and mail.
     Also, it may be sorted into the spam folder, so please check the reception setting.

    ・About order from PC
    Depending on the mail service being used, it may be set to automatically move incoming mail to "Junk mail folder".
    Please check the settings of your mail service.
    For details of the setting method, please check with the provider and other e-mail service provider.

    ・About orders from mobile phones
    Such as "Do not receive e-mail from PC", "Receive only e-mail from specified address", etc. of mobile phone being used,
    Reception limit may be applied.『@watch-heroes.com』Please change the setting so that you can receive mail from.



Q、Register / change / delete member information

A、・Change of member information and deletion of registration can be set in My page.
       ※If you are logged in, you can modify the information from the link below.
   ・Changing the membership registration here please click.
     ・Delete of member information (withdrawal) is here. Please click on the.



Q、When you re-register your membership

A、If you registered as a member in the past, you can not transfer the information, such as point migration, when registering again using a different address.
   Please acknowledge it and proceed to member registration again.

Shopping

Q、I want to buy multiple items together

A、If you place an order within the same shop, you can put more than one item in the shopping basket and collectively pay it.
   However, in case of shopping at different shops (products of A shop, products of B shop etc), we can not pay collectively.



Q、I want to check past orders

A、In watch HEROES members-only of the man, check the past of the order can be. We can not display past order history of guest members, so please be sure to refrain from the order ID issued when the order is completed.



Q、I do not receive confirmation e-mail after ordering

A、Mail reception may be blocked depending on the settings of your terminal and mail.
   Also, it may be sorted into the spam folder, so please check the reception setting.


    ・About order from PC
    Depending on the mail service being used, it may be set to automatically move incoming mail to "Junk mail folder".
    Please check the settings of your mail service.     For details of the setting method, please check with the provider and other e-mail service provider.


    ・About orders from mobile phones
    Such as "Do not receive e-mail from PC", "Receive only e-mail from specified address", etc. of mobile phone being used,
    Reception limit may be applied.『@watch-heroes.com』Please change the setting so that you can receive mail from.



Q、About return

A、・When a defective product or a product different from the order arrives, we have established a return warranty period for one week since the customer received the item. Please refer to the below for return conditions and conditions.
       ・Items are not accepted unless they are all original packing conditions (product state, document, warranty card, manual, accessories etc). Even if all packages have Stain or damage, it will not be accepted.
   ・Earring, jewelry, lingerie, underwear, beauty goods etc touching direct skin products are unused items consider sanitary aspects, we refuse returned or exchanged.
     ・Returned item can not be accepted unless it is the same as the item status shown on request or reflected in the photo. Even if we decide not to comply with these essential items, returned goods will not be accepted.
     Hitachi's watch HEROES will reconfirm all returned goods first.
     In the case of new goods, it may be exchanged for the same model, design one, but in the case of second-hand goods it will be one point so it can not be exchanged.
     When shipping costs occur, we will refund shipping fee.



Q、About cancellation

A、In Japan, it will be in accordance with the rules for each shop.
   In the case of overseas, contents you ordered can not be canceled. Please note in advance.



Q、About payment method

A、For domestic shopping at the mall, you can choose the payment method with credit card payment, bank transfer, cash on delivery.
   In overseas, you can choose payment method with credit settlement, bank transfer.



Q、I want to send it as a present

A、In the wrapping service compatible store, you can choose the type of wrapping and specify the destination and you can send it.
   Also, if you can not choose according to the store, there are items outside the wrapping target.
     For details, please contact each store.



Q、Canceled unilaterally because of "out of stock"

A、In watch watch HEROES, inventory management is done individually for each shop.
   It may be difficult to deliver the item due to reasons such as no stock at the shop. Please note.

About points

A、HELP page , refer to regard point.