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About unauthorized login measures

In order to provide safe service to customers, we have taken measures to prevent unauthorized login and service use. We also ask for your own measures.

Below, we will inform you about the countermeasures you can take.

  • Measures 1: Strict management of e-mail address / password and periodic change of password
    • · Avoid simple strings such as 12345678 or abcdefge, composition of your name, telephone number, date of birth only.
    • · It is difficult to guess to third parties by having a certain length and complexity, such as a combination of alphanumeric symbols of 8 or more letters. Also, setting a different password from other sites and services will lead to more security improvement.
    • ※ In case of unauthorized use of credit card, please contact the credit card company you use first.
  • Measure 2: Enhance the security of the terminal
    • Computer viruses that steal information and operations of users' terminals such as personal computers and smartphones are on the rise.
    • It is recommended to strengthen the security of your terminal such as introduction of security software.

In case you are having trouble logging in

  • · Forgot password
    Please enter your e-mail address and telephone number entered at the time of registration from "here if you have forgotten your password", please reset the password.
  • · I forget my email address and phone number
    Please inquire from the inquiry form.

When registering members again

  • · When you registered as a member in the past, when you register again using another address, you can not transfer the information such as point migration.
    Please acknowledge it and proceed to member registration again.

About registration, change and deletion of member information

  • · Member information change, registration deletion can be set in My page.
  • * If you are logged in, you can correct information from the link below.
  • · To change your membership registration, please click inquiry form
  • · Click here to delete (unsubscribe) member information.

About the man's watch HEROES points

  • · 1% of the item price you purchased (tax excluded) will be given as Oito's Watch HEROES Point
    The watch's watch HEROES points can be used for shopping after 20 days have passed since the grant date.
    You can check the current point total number and history from My page.
  • · Please refer to usage rules for details.

About payment method

For shopping at the mall, you can choose the payment method with credit card payment, bank transfer, cash on delivery, Paypal, Alipay, UnionPay.

About returns / exchange

  • Since the correspondence differs depending on the store you purchased, please contact directly to the store you purchased for returns / exchanges.
    For details on how to contact each store, please refer to the e-mail you sent when ordering.

Regarding order confirmation and past purchase history

You can see the order confirmation and past purchase history from the purchase history list in My Page (Only Otoko's wristwatch HEROES member).

For non-members, please refer to the e-mails delivered at the time of purchase, if you have any questions, please contact us from the inquiry page.

      
  • * From the shop side, if the order cancellation / return processing is completed, the status of purchase history is changed and deleted.
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  • ※ As long as the mail with the subject "confirmation of order content" has arrived, your order is accepted, so please wait for a while until the purchase history is reflected.

Mail does not arrive

When the mail does not arrive from the watch's watch HEROES or the item purchase store, mail reception may be blocked by your terminal and mail settings etc.
Also, it may be sorted into spam folder so please check the reception setting.

Regarding order from PC

  • Depending on the mail service being used, it may be set to automatically move incoming mail to "junk mail folder".
    Please check the settings of your mail service.
    For details of the setting method, please contact the provider and other e-mail service provider that you are using.

Regarding order from mobile phone

  • Such as "Do not receive e-mail from PC", "Receive only e-mail from specified address", etc. of mobile phones being used,
    Reception limit may be applied. Please change the setting so that you can receive mail from "@ watch --heroes.com".
    ※ For those of au's e-mail address (@ ezweb.ne.jp), please use "spoofing restriction: regulate (low)" setting of junk e-mail filter.
    In addition, please confirm from the link at the bottom of this page how to set for each mobile phone company.

Regarding telephone number when ordering

  • If you can not contact the customer by e-mail from the store, we may contact you by phone.
    Please make sure that the telephone number when ordering from the mall is a number that can be contacted during the daytime.
  • * The setting for each mobile phone company is as follows.


  • Please contact us from the inquiry form if you do not solve the above even if you confirm.

    Inquiries about price / item

    • For inquiries about prices and products, please contact us at each shop. In addition, questions on the entire mall will be received from the inquiry form
    • When making inquiries about ordered items, please specify the order ID.

    Other inquiries about stores

    • For questions about other stores, please contact each store directly from the contact information on the store details page.

    Opinions concerning other malls, questions, inquiries

    • For other comments, questions, and inquiries about other malls, please contact us from the inquiry form.