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help

About unauthorized login measures

In order to provide our customers with a safe service, we are taking measures to prevent unauthorized logins and use of services. We would like your measures for yourself.

Here are some of the things you can do on your own:

  • Measure 1: Strict management of e-mail address and password and regular change of password
    • ・ Please do not compose a simple string such as 12345678 or abcdefge, your name, phone number or date of birth.
    • ・ It is difficult to guess by a third party by giving a certain length and complexity such as a combination of 8 or more alphanumeric characters. In addition, setting a password different from other services and services will further improve security.
    • ※ If you find unauthorized use of your credit card, please contact your credit card company first.
  • Countermeasure 2: Enhance terminal security
    • Computer viruses that steal information and operations from mobile devices such as PCs and smartphones are increasing.
    • It is recommended to strengthen the security of the terminal used, such as the introduction of security software.

If you have trouble with login

  • ・ If you forget your password
    From the "Forgot your password?" Link, please enter your e-mail address and phone number you entered when registering and reset your password.
  • ・ If you forget your e-mail address and phone number
    Please inquire from the inquiry form.

In the case of performing member registration again

  • ・ If you have been registered as a member in the past and re-register using another address, you can not transfer information, such as transferring points.
    After accepting, please proceed to the member registration again.

About registration / change / deletion of member information

  • ・ Change of member information, deletion of registration can be set in My Page.
  • ※ If you are logged in, you can correct the information from the link below.
  • ・ Change of member registrationHerePlease click on the.
  • ・ Deletion of member information (withdrawal)HerePlease click on the.

About this watch HEROES point

  • ・ We grant 1% of purchased product price (tax-excluded) as grandfather watch HEROES point
    You can use this watch HEROES points for shopping after 20 days from the date of grant.
    The current cumulative number of points and history can be checked from My Page.
  • ・ Please refer to the terms of use for details.

About payment method

You can choose to pay by credit card, bank transfer, cash on delivery, Paypal, Alipay or UnionPay for shopping at our mall.

About returned goods / exchange

  • As for the returned goods / exchange, the correspondence varies depending on the shop you purchased, so please contact the shop you purchased directly.
    Please refer to the email sent to you at the time of your order for how to contact each store.

Regarding order confirmation and past purchase history

Order confirmation and past purchase history can be viewed from the list of purchase history on My Page (only for HEROES watches).

If you are not a member, please refer to the email delivered at the time of purchase, and if you have any questions, please contact us from the contact page.

      
  • ※ From the store side, the status of purchase history will be changed or deleted if cancellation / return processing of your order is completed.
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  • ※ If you received an email with the subject "Confirmation of order details", your order is accepted, so please wait for a while before the purchase history is reflected.

I do not receive an email

If you do not receive an e-mail from the watch HEROES or the shop where you purchased the product, your e-mail may be blocked due to your device or e-mail settings.
In addition, there are also cases where it is distributed to the spam mail folder, so please check the reception settings.

About ordering from PC

  • Depending on the e-mail service being used, you may be set to automatically move incoming e-mails to the "Junk mail folder".
    Please check your email service settings.
    Please check with your email service provider for details on how to set up.

Regarding orders from mobile phones

  • The settings of the mobile phone being used are "Do not receive mail from PC", "Only receive mail from the designated address", etc.
    There may be reception restrictions. Please change the settings so that you can receive mail from "@ watch-heroes.com".
    ※ If you use au's e-mail address (@ ezweb.ne.jp), please change the spam filter setting to "Spoofing regulation: Regulate (Low)".
    In addition, please confirm the setting method for each mobile phone company from the link at the bottom of this page.

Regarding the telephone number when ordering

  • If the store can not reach you by email, we may contact you by phone.
    When ordering from this mall, please be sure to use a number that can be reached during the day.
  • ※ Settings for each mobile phone company are as follows.


  • If the problem persists even after confirming the above, please contact us from the inquiry form.

    Inquiry about price and product

    • For inquiries regarding prices and products, please inquire at each shop. In addition, the question to the whole mall,Inquiry formI will accept more
    • Please specify the order ID when inquiring about products that have already been ordered.

    Inquiry about other stores

    • For questions about other stores, please contact each store directly from the contact details listed on the store details page.

    Other mall comments, questions, inquiries

    • Other Please contact us using the inquiry form if you have any comments, questions or inquiries regarding the mall.