Convenient shipping to your door on all products.

Display based on Specified Commercial Transactions Law

Distributor AKANE AGENCY.co.Ltd.
Administrator Hasegawa Izumi
Postal code 101-0025
location 2-1-13 Higasiuenosenta- Bld.3FF, Higashiueno,  Taito-ku, Tokyo, 110-0015, Japan
TEL 03-5246-4925
FAX 03-5246-4121
mail address support@watch-heroes.com
Store opening hours 10:00 - 18:00

About payment

Payment Method
If your area of ​​use is in Japan 
 ・ Credit card payment 
 ・ Cash on delivery 
  ·Bank transfer 
 ・ Paypal (overseas only) 
 ・ AliPay 
 ・ UnionPay 

  If your area is other than Japan 
 ・ Various credit cards 
 ・ Paypal 
 ・ AliPay 
 ・ UnionPay
                            
Due date for payment
◆ Indication: Within 3 business days from order 
  ※ Please note that the due date varies depending on the payment method. 

  ◆ About receipt issuance 
  We do not issue receipts in our shop.  Please note that the transfer statement will be used as a receipt.
Necessary charges other than product price
-

Regarding delivery

Shipping calculation method
○ If the delivery destination is in Japan 
  We follow the rules of each shop 

  ○ If the delivery destination is other than Japan 
  Shipping is free.
Shipping company

FedEx

DHL

International parcel

EMS

Yamato Transport

Sagawa Express

Shipping cost
○ If the delivery destination is in Japan 
  We follow the rules of each shop 

  ○ If the delivery destination is other than Japan 
  Shipping is free.
{trans1}
○ If the delivery destination is in Japan 
  We follow the rules of each shop 

  ○ If the delivery destination is other than Japan 
  Within 6 to 12 days after ordering
Delivery time of goods
○ If the delivery destination is in Japan 
  We follow the rules of each shop 

  ○ If the delivery destination is other than Japan 
  Set by country and region (within 6 to 12 days after ordering) 
  Depending on the region, the delivery date may be around.  I think that you can approve in advance.

About returned goods

Returns and exchanges
○ If the delivery destination is in Japan 
  If the shipping address of your order is in Japan, it conforms to the regulations of each shop. 

  ○ If the delivery destination is other than Japan 
  All products ordered with WATCH HEROES have a sticker. 
  We accept returns if the seal is the same as it was shipped. 
  However, the return period is two weeks after the product arrives, so please contact us as soon as possible. 
  ※ 1 When shipping overseas, check the product and take a photo and then send it out.  Please note that we may not accept returns if we decide that the returned product is not in its original packaging (eg, product status, documents, warranty card, manual, accessories, etc.). 
  ※ 2 About the sticker that comes with the product 
  The watch comes with a seal.  When the seal is removed from the product, the letter "opened" appears in Japanese on the surface of the seal.  If this character is seen even a little, we can not accept returns. 

  Also, in the unlikely event that a defective product or a product different from the order arrives, we have established a week as a return guarantee period after the customer receives the product.  For return conditions and conditions, please refer to the following. 
 ・ All items can not be accepted unless they are in the original packaging condition (article condition, documents, warranty card, manual, accessories, etc.).  Even if all packages have stains or damage, they can not be accepted. 
  -Products that directly touch the skin, such as earrings, jewelry, lingerie and underwear, and beauty products, are considered unused items in consideration of hygiene, and we do not accept returns or exchanges. 
 ・ Returned items can not be accepted upon request unless they are the same as the item status shown in the description or in the photo.  If you decide not to comply with this required item, your return will not be accepted. 

  First of all returns WATCH HEROES will reconfirm. 
  In the case of a new product, it may be possible to replace it with the same model and design, but in the case of a second-hand product it can not be replaced as it will be a single point. 
 If shipping costs occur, we will refund the shipping cost.
About returned goods
○ If the delivery destination is in Japan 
  If the shipping address of your order is in Japan, it conforms to the regulations of each shop. 

  ○ If the delivery destination is other than Japan 
  All products ordered with WATCH HEROES have a sticker. 
  We accept returns if the seal is the same as it was shipped. 
  However, the return period is two weeks after the product arrives, so please contact us as soon as possible. 
  ※ 1 When shipping overseas, check the product and take a photo and then send it out.  Please note that we may not accept returns if we decide that the returned product is not in its original packaging (eg, product status, documents, warranty card, manual, accessories, etc.). 
  ※ 2 About the sticker that comes with the product 
  The watch comes with a seal.  When the seal is removed from the product, the letter "opened" appears in Japanese on the surface of the seal.  If this character is seen even a little, we can not accept returns. 

  Also, in the unlikely event that a defective product or a product different from the order arrives, we have established a week as a return guarantee period after the customer receives the product.  For return conditions and conditions, please refer to the following. 
 ・ All items can not be accepted unless they are in the original packaging condition (article condition, documents, warranty card, manual, accessories, etc.).  Even if all packages have stains or damage, they can not be accepted. 
  -Products that directly touch the skin, such as earrings, jewelry, lingerie and underwear, and beauty products, are considered unused items in consideration of hygiene, and we do not accept returns or exchanges. 
 ・ Returned items can not be accepted upon request unless they are the same as the item status shown in the description or in the photo.  If you decide not to comply with this required item, your return will not be accepted. 

  First of all returns WATCH HEROES will reconfirm. 
  In the case of a new product, it may be possible to replace it with the same model and design, but in the case of a second-hand product it can not be replaced as it will be a single point. 
 If shipping costs occur, we will refund the shipping cost.
About cancellation
○ If the delivery destination is in Japan 
  We follow the rules of each shop 

  ○ If the delivery destination is other than Japan 
  You can not cancel the content you ordered once.  Please accept in advance.

About the product · Other

About the product
The image on the product page and the actual size and color may be slightly different from the imagination. 
  Moreover, although there may be a small wound etc. which are not in a description by USED goods, I think that you approve in advance.
Other
The products of this mall are also sold at the store, and also basically become one USED item. 
  We are adjusting the stock at any time, but some errors may occur in the time until reflection, 
  If it is sold out, I apologize for any inconvenience but thank you for your understanding.