Convenient shipping to your door on all products.

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A distributor AKANE AGENCY.co.Ltd.
Operation manager Tomokazu Hasegawa
Postal code 101-0025
location 2-1-13 Higasiuenosenta- Bld.3FF, Higashiueno,  Taito-ku, Tokyo, 110-0015, Japan
TEL 03-5246-4925
FAX 03-5246-4121
mail address support@watch-heroes.com
Store opening hours 10:00 - 18:00

About payment

Payment Method
When the use area is in Japan 
  · Credit card transaction 
  · COD 
  ·Bank transfer 
  · PayPal (overseas only) 
  · AliPay 
  · UnionPay 

  When the use area is other than Japan 
  · Various credit cards 
  · PayPal 
  · AliPay 
  · UnionPay
                            
Due date for payment
◆ Estimated: within 3 business days from order 
  * Payment deadline differs according to payment method, so please be careful. 

  ◆ About issue of receipt 
  We do not issue receipts at our shop.  Please acknowledge that we will consider the transfer statement as a receipt.
Required fee other than item price
-

Regarding delivery

Shipping method
○ When the delivery destination is in Japan 
  It conform to the regulations of each shop 

  ○ When the delivery destination is other than Japan 
  The shipping fee is free.
Shipping company

FedEx

DHL

International parcel

EMS

Yamato Transport

Sagawa Kyubin

Shipping cost
○ When the delivery destination is in Japan 
  It conform to the regulations of each shop 

  ○ When the delivery destination is other than Japan 
  The shipping fee is free.
From order to delivery
○ When the delivery destination is in Japan 
  It conform to the regulations of each shop 

  ○ When the delivery destination is other than Japan 
  6 to 12 days after ordering
Delivery time of goods
○ When the delivery destination is in Japan 
  It conform to the regulations of each shop 

  ○ When the delivery destination is other than Japan 
  Set for each country / region (within 6 to 12 days after order) 
  Depending on the region, the delivery date may be around.  I think that you can acknowledge it beforehand.

About return

Return exchange
○ When the delivery destination is in Japan 
  In the case where the delivery destination of the order item is in Japan, it conform to the regulations of each shop. 

  ○ When the delivery destination is other than Japan 
  All items ordered with WATCH HEROES have a seal. 
  We will accept returns if the seal is the same as when it was shipped. 
  However, since the returning period is two weeks since the item arrived, please contact us as soon as possible. 
  * 1 When sending to overseas, we confirm the item and ship it after shooting the picture.  Please understand that we may not accept returns if we determine that all products returned are not in their original packing status (item status, document, warranty card, manual, accessories etc.). 
  ※ 2 About the seal that comes with the product 
  Seals are attached to the wristwatch.  When the seal is peeled off from the product, the letter appears as "opened" in Japanese on the seal surface.  We can not accept returns if this character is seen even a bit. 

  Also, in the unlikely event that a defective product or an item different from the order arrives, we have established a return warranty period for one week since the customer received the item.  Please refer to the below for returned goods conditions and conditions. 
  · All items are not accepted unless they are all original packing status (product status, document, warranty card, manual, accessory etc.).  Even if all packages have Stain or damage, it will not be accepted. 
  · Earring, jewelry, lingerie, underwear, beauty goods etc touching direct skin products are unused items consider hygiene, we refuse return / exchange. 
  · Returned items can not be accepted unless they are the same as the item status shown on request or reflected in the photo.  Even if we decide not to comply with these essential items, returned goods will not be accepted. 
 
  First of all, WATCH HEROES will reconfirm all returns. 
  In the case of new goods, it may be possible to exchange with the same model, design one, but in the case of second-hand goods it will be one point so it can not be exchanged. 
  When shipping costs occur, we will refund shipping fee.
About return
○ When the delivery destination is in Japan 
  In the case where the delivery destination of the order item is in Japan, it conform to the regulations of each shop. 

  ○ When the delivery destination is other than Japan 
  All items ordered with WATCH HEROES have a seal. 
  We will accept returns if the seal is the same as when it was shipped. 
  However, since the returning period is two weeks since the item arrived, please contact us as soon as possible. 
  * 1 When sending to overseas, we confirm the item and ship it after shooting the picture.  Please understand that we may not accept returns if we determine that all products returned are not in their original packing status (item status, document, warranty card, manual, accessories etc.). 
  ※ 2 About the seal that comes with the product 
  Seals are attached to the wristwatch.  When the seal is peeled off from the product, the letter appears as "opened" in Japanese on the seal surface.  We can not accept returns if this character is seen even a bit. 

  Also, in the unlikely event that a defective product or an item different from the order arrives, we have established a return warranty period for one week since the customer received the item.  Please refer to the below for returned goods conditions and conditions. 
  · All items are not accepted unless they are all original packing status (product status, document, warranty card, manual, accessory etc.).  Even if all packages have Stain or damage, it will not be accepted. 
  · Earring, jewelry, lingerie, underwear, beauty goods etc touching direct skin products are unused items consider hygiene, we refuse return / exchange. 
  · Returned items can not be accepted unless they are the same as the item status shown on request or reflected in the photo.  Even if we decide not to comply with these essential items, returned goods will not be accepted. 
 
  First of all, WATCH HEROES will reconfirm all returns. 
  In the case of new goods, it may be possible to exchange with the same model, design one, but in the case of second-hand goods it will be one point so it can not be exchanged. 
  When shipping costs occur, we will refund shipping fee.
About cancellation
○ When the delivery destination is in Japan 
  It conform to the regulations of each shop 

  ○ When the delivery destination is other than Japan 
  You can not cancel the contents you ordered once.  Please note in advance.

About items · others

About the product
With the image on the product page, in real life size and color may be slightly different from the imagination. 
  Also, depending on the USED item, there may be small scratches etc. not shown, but I think that you can acknowledge it beforehand.
other
The item of this mall is also sold at the shop, and basically it will be USED item of 1 point. 
  We adjust the stock as occasionally, but because there may be some errors in the time to reflect, 
  If by any chance sold out, we are sorry really, thank you kindly acknowledge